Returns or replacement of defective products

In the event that the consumer considers that the product does not comply with the established specifications due to manufacturing defects in it, they should contact ANIMAFASHION, S.L.U immediately. To process the return, the customer must contact via the address hola@animabrand.com, indicating the product or products that will be the object of the return, attaching a photograph and a detailed list of the defects found therein.

Once said communication has been received, ANIMAFASHION, S.L.U will indicate to the client, if appropriate, the way to collect or send the product or defective products to their offices, at no cost to the user. Each product whose return is requested, must be found unused, with the labels, packaging and, where appropriate, documentation and original elements or accessories that came with it. If the consumer does not proceed in this way, ANIMAFASHION, S.L.U reserves the right to refuse the return. Once the product has been received and the existence of a factory defect or defect in any of the products ordered has been verified, ANIMAFASHION, S.L.U will proceed with the shipment of another product with identical characteristics, also at no cost to the user.

In the event that due to lack of stock of that item, it could not proceed to send another product with identical characteristics, the refund of amounts paid for the purchase of the returned product will be carried out as soon as possible and, in in any case, within the following 14 days.

Right of withdrawal

In the event that the consumer is not satisfied with the products received in his order, in accordance with the General Law for the defense of Consumers and Users, the consumer will have a period of 14 calendar days to claim the return, from the moment of receipt of the article without the need to indicate the reasons. Although you must bear the direct cost of returning the order to ANIMAFASHION, S.L.U.

To formalize the return, you must contact the address hola@animabrand.com. Once this communication has been received, ANIMAFASHION, S.L.U will indicate the method of sending the order to its warehouses, which must be unused and with all its labels, packaging and, where appropriate, documentation and original accessory elements that came with it. If not, ANIMAFASHION, S.L.U reserves the right to refuse the return. In any case, the shipping costs of the return will be borne by the consumer, the item must be in the warehouses before 30 calendar days from the receipt of the order by the customer, and always making the claim the first 14 days from the the consumer receives the order.